RETURNS & EXCHANGES

Exchanges:

Samples are non-refundable and non-exchangeable.

We gladly offer exchanges on unused product at no charge. You will be charged only for shipping the exchange to you. Return the item within 14 days of receipt with the original invoice as well as all of the parts of the items. If the item is deemed used, the item will not be exchanged and will be treated as a used item.

Return Un-Used Makeup:

We will happily issue a store credit or refund for your unused product. Shipping charges will not be refunded, returned or credited. Returns mat be subject to a 20% restocking fee.

Return Used Makeup:

We do not offer refunds on used products. No refunds will be given on shipping of used products.

How to Mail your Returns:

  1. Return items in the original packing if possible. Please pack your items carefully.
  2. Send an email to Megan@MeganMelone.com
  3. Mail to:
    Megan Melone Makeup Services LLC
    Attn:  Returns/Exchanges
    8919 Golfview Dr
    Orland Park, IL 60462
  4. We recommend mailing with delivery confirmation to ensure the item gets back to us.

Exchange Damaged or Melted Items:

If you receive a damaged or melted item please let us know within 14 days of receipt of the item. Email Megan@MeganMelone.com We will send you a return label. We do not offer refunds on damaged or melted items; we will however make sure you get what you ordered in excellent condition. If you wish to exchange a damaged item for a different item or another color you will need to return the item, we will issue you a store credit. You may use this store credit at any time, store credits are not redeemable for cash and you will not receive a refund on your credit card or PayPal account.

Packages returned to us:

Packages returned for a bad address:

If the postal service returns your package to us because you gave an incorrect address, you will be contacted via email to the address on file. If you do not respond within 5 business days, your item will be put back into inventory and your account credited to be used for store credit only.

Packages returned to us because they were not picked up:

If your package is sent “signature confirmation” and you fail to pick it up at the post office within 2 weeks, the package will be returned to us. We will put the items back into inventory; we will credit your store account minus shipping charges. We are sorry we cannot offer you a refund; you will be given a store credit that you may use at anytime to repurchase your items. Filing a chargeback in these cases will result in a $25.00 chargeback fee that will be deducted from your store credit, if there is not enough money in your store account to cover the fees your account will be frozen until the fees are paid.

Packages returned to us because the post office made an error:

Once in a while the post office will return a package to us as “undeliverable” through no fault of your own. If this is the case we will make sure you get your package without extra shipping fees, we will refund express or priority charges if you paid for your package to go Express or Priority.

* Custom items can not be returned or exchanged for any reason.

  • It is your responsibility to ensure that shipments are returned to receive proper credit.
  • Buyer is responsible for return shipping. We do not accept COD parcels.
  • All non‐defective items returned are subject to a 20% restocking fee. If during the inspection process, it is discovered that significant parts are missing, those pieces will be itemized and possibly deducted from the credit.
  • Merchandise will be refunded at original invoice price less freight, handling charges and restocking fees. Restocking fee can be waived if merchandise is returned for credit on account.
  • Merchandise must be returned in original manufacturer box with enclosed documentation. No returns or credit request accepted after 30 days of invoice/ship date.